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Return Policy

Pc Pools is able to offer the lowest prices around because most products are shipped directly from the manufacturer or vendor. Because of this, we offer the following guidelines to return your purchase:

You have 15 days from receipt of the product to initiate your return. You must contact us via email to customerservice@PcPools.com to notify us of your intent to return your order. We will instruct you as to the proper location to return your order. Do not return product without contacting Pc Pools for instructions as your return will be refused. Also, the following products are NOT returnable:

  • Above ground pools
  • Pool Decks
  • Safety pool covers
  • Special orders
  • Custom made items

Your return must reach its destination within 15 days from the date the return was initiated. We will ship late items back to you without issuing a credit.

To qualify for a refund, the product must be returned in its original condition, including original packaging, manufacturer's containers, documentation, warranty cards, manuals, and accessories. Do not mark or deface the manufacturer packaging in any way. We will not accept returns if packaging is not in its original condition we will return such products to you. If you reject such items returned to you, Pc Pools reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer.

When we receive and inspect your returned product, we will refund the amount of the product less a 20% restocking fee.

Remember, it is your responsibility to repack the product completely and properly, arrange for its return to the appropriate location. We encourage you to insure your shipment so that in the event of loss or damage, you will be covered.

Cancellations

You may cancel an order until the order has been shipped. Once the order has been shipped, it cannot be canceled. You may return the product, following the directions outlined in the Returns section.