Customer Service

Contact us
Feel free to call a pcPOOLS customer service representative toll-free at 1-877-pcPOOLS (1-877-727-6657) to place an order, receive more information and have questions answered. We have included an order form which you can print out and either mail or fax to us at 651-489-3232. We can also be reached 24 hours a day by email at customerservice@pcPOOLS.com and we will respond promptly. Please send order forms or letters to:

pcPOOLS
2015 Rice Street
Suite 50
St. Paul, MN 55113

Security
We offer secure online ordering to ensure your financial safety and make online purchasing convenient and worry-free. However, we realize that some customers do not feel comfortable ordering online. For this reason, we provide a toll-free number to place an order with a pcPOOLS customer service representative.

Privacy Policy
At Pcpools, we respect your concerns about privacy. We are the sole owners of the information collected on this web site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone, but can share such information within the Pcpools family of companies. We gather online customer information to improve the content of our web site, to enhance your online shopping experience and for marketing and promotional purposes. We collect information from you when you purchase a product from us.

The information you provide upon registering to purchase includes general facts necessary for us to complete your order including your name, mailing address, shipping addresses, email address, and credit card number. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out of any future contacts from us at any time. We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Your credit card number is privileged information and will at no time be shared with a third party. Your online account information is stored and maintained in a secure location separate from this web site.

Wherever we collect sensitive information from our customers, such as your credit card data, that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Payment options
We accept PayPal, Visa, MasterCard, American Express and Discover. Checks are accepted on orders received via mail.

Shipping and Handling
At pcPOOLS.com we understand that you want your products as soon as physically possible, and we are dedicated to do all we can to see that your needs are met.

All over sized items shipped by truck line (above ground pools, in ground pools, pool heaters, pool slides, etc.) MUST be ordered before 11:30a.m. Central Monday thru Friday (except all major Holidays) in order to ship the SAME DAY.

All other in stock orders are shipped out SAME DAY if ordered before 2 p.m. Central, Monday thru Friday (except all major Holidays). We charge $8.95 for handling.

Standard Shipping
pcPOOLS offers FREE shipping on most orders in the 48 contiguous states, except for a handling charge. However, certain large or bulky items (such as above ground and inground swimming pools, pool liners, pool steps & pool ladders, filter systems, pool heaters, pool slides & diving boards, solar pool covers/blankets & solar cover reels, safety pool covers, etc.) may have an oversize shipping charge added to your purchase. The additional charge will vary depending on the size and weight of the pool supplies. The oversized shipping charge will be clearly indicated on the shopping cart page in the "shipping" box upon checkout.

Express Delivery
We can express deliver your pool supplies if you choose. If you place an order by 2:00 PM EST Monday-Friday it can be delivered for Next Day Service. Please call us at 1-877-pcPOOLS or 1-877-727-6657 for a Next Day Freight Quote. You will receive an email to confirm your pool supplies order and you will receive an email notification when the order is shipped. We will provide you with a tracking number upon email request.

Oversize Item Delivery
Oversize item Delivery will be by LTL (Truck line) for a flat rate that will be denoted on the shopping cart page at check-out. Set-up & assembly are not offered. Oversized pool supplies are not available for ground shipment outside the 48 contiguous states. Additional charges will apply for oversized items shipped to Alaska, Hawaii, and Puerto Rico.

Recommended Shipping Address
pcPOOLS recommends shipping to a location where someone will be available to receive the delivery. pcPOOLS cannot be responsible for packages delivered to unattended addresses.

Sales Tax
Sales tax is charged only on orders shipped to customers in Minnesota.

Returns
pcPOOLS is able to offer the lowest prices around because most products are shipped directly from the manufacturer or vendor. Because of this, we offer the following guidelines to return your purchase:

You have 15 days from receipt of the product to initiate your return. You must contact us at 1-877-727-6657 or via email to customerservice@pcPOOLS.com to notify us of your intent to return your order. We will instruct you as to the proper location to return your order. Do not return product without contacting pcPOOLS for instructions as your return will be refused.
Also, the following products are NOT returnable:

• Above ground pools
• Pool Decks
• Safety pool covers
• Special orders
• Custom made items

Your return must reach its destination within 15 days from the date the return was initiated. We will ship late items back to you without issuing a credit.

To qualify for a refund, the product must be returned in its original condition, including original packaging, manufacturer's containers, documentation, warranty cards, manuals, and accessories. Do not mark or deface the manufacturer packaging in any way. We will not accept returns if packaging is not in its original condition we will return such products to you. If you reject such items returned to you, pcPOOLS reserves the right to liquidate the inventory and withhold credit. All costs related to return shipping must be paid by the customer.

When we receive and inspect your returned product, we will refund the amount of the product less a 20% restocking fee.

Remember, it is your responsibility to repack the product completely and properly, arrange for its return to the appropriate location. We encourage you to insure your shipment so that in the event of loss or damage, you will be covered.

Cancellations
You may cancel an order until the order has been shipped. Once the order has been shipped, it cannot be canceled. You may return the product, following the directions outlined in the Returns section.

Disclaimers & Limitations of Liability

Disclaimer and Limitation of Liability as to Products Sold

All products contain the full manufacturer warranty. EXCEPT AS EXPRESSLY STATED STATED HEREIN, PCPOOLS MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THE PCPOOLS SITE. EXCEPT AS EXPRESSLY STATED HEREIN, PCPOOLS EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO PRODUCTS SOLD ON THIS SITE, INCLUDING BUT NOT LIMITED TO, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT THE SOLE AND EXCLUSIVE MAXIMUM LIABILITY TO PCPOOLS ARISING FROM ANY PRODUCT SOLD ON THE PCPOOLS SITE SHALL BE THE PRICE OF THE PRODUCT ORDERED. IN NO EVENT SHALL PCPOOLS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR REPRESENTATIVES BE LIABLE FOR SPECIAL INDIRECT, CONSEQUENTIAL, OR PUNITIVE DAMAGES RELATED TO PRODUCT SOLD.

Disclaimer and Limitation of Liability as to the pcPOOLS Web Site

THE PCPOOLS WEB SITE AND THE MATERIALS THEREIN ARE PROVIDED "AS IS". PCPOOLS MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE PCPOOLS SITE, ITS OPERATION, CONTENTS, INFORMATION, OR MATERIALS. PCPOOLS EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SITE OR ITS USE, INCLUDING BUT NOT LIMITED TO MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU AGREE THAT PCPOOLS, ITS DIRECTORS, OFFICERS, EMPLOYEES OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR DAMAGES ARISING FROM THE OPERATION, CONTENT OR USE OF THE PCPOOLS SITE. YOU AGREE THAT THIS LIMITATION OF LIABILITY IS COMPREHENSIVE AND APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, COMPENSATORY, SPECIAL, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, pcPOOLS shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. pcPOOLS shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, pcPOOLS shall immediately issue a credit to your credit card account in the amount of the incorrect price.