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Home > FAQ |
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- Why Shop at Pcpools?
- What is your return policy?
- What is the expected delivery time of my pool supplies?
- How many Air Pillows should I get for my winter pool cover?
- What is a unibead pool liner?
- Why do I have grass growing through the bottom of the pool liner and is this covered under warranty?
- How can I find a leak in my pool liner?
- How many pieces of coping strips do I need to attach my pool liner?
- How much of a pool cove should I have for my above ground pool?
- What is the wall depth of a beaded/unibead pool liner?
- What is the lowest temperature to install a pool liner?
- Why doesn't my liner fit?
- What is the measurement on an overlap pool liner?
- What is the actual size of my pool cover?
- When should I cut in the skimmer and return in my replacement pool liner?
- Can I partial bury my above ground pool in the ground?
- Can I put rocks around the outside of my above ground pool?
- How many gallons of water does my pool hold?
- How much water does my swimming pool hold?
- What side do I put my solar cover? Bubble side up or down?
- Why heat my pool?
- Is there enough sun where I live to run a solar pool heater?
- How does a solar pool heater work?
- What size of pump do I need for a solar pool heater? and How far away can I place my panels?
- Is a solar pool heater better than a gas heater?
- How do I compare a gas heater to a solar pool heater?
- Why is solar energy superior for heating your pool?
- Can I install my above ground pool?
- About how much sand do I need to install an above ground pool?
- Can I put an above-ground pool anywhere?
- Can I move my above ground pool to a new home?
- How much does it cost to operate my pool pump?
- How often should I backwash?
Answers
-
Why Shop at Pcpools?
Low Prices, Always!
We bring you the best selection in pool products at the lowest possible prices…ALWAYS!
Fast, Same Day, Free Shipping!
All in stock orders placed prior to 3:00 p.m. EST is shipped the same day received.
EVERY order within the 48 contiguous states ships FREE!
EXPERT ADVICE!
Our team of friendly customer service agents will help you with your order and answer
your pool and spa questions before and after you buy from Pcpools.
Accredited by the BBB since 2006
A+ Rating
Click here for Video
[Back to the top]
- What is your return policy?
Returns
pcPOOLS is able to
offer the lowest prices around because most products are shipped
directly from the manufacturer or vendor. Because of this, we offer
the following guidelines to return your purchase:
You have 15 days from receipt of the product to initiate your
return. You must contact us at 1-877-727-6657 or
via email to customerservice@pcPOOLS.com
to notify us of your intent to return your order. We will instruct
you as to the proper location to return your order. Do not
return product without contacting pcPOOLS for instructions as
your return will be refused.
Also, the following products
are NOT returnable:
- Above ground pools
- Decks
- Safety covers
- Special orders
- Custom made items
Your return must reach its destination within 15 days from the
date the return was initiated. We will ship late items back to you
without issuing a credit.
To qualify for a refund, the product must be returned in its
original condition, including original packaging, manufacturer's
containers, documentation, warranty cards, manuals, and accessories.
Do not mark or deface the manufacturer packaging in any way. We will
not accept returns if packaging is not in its original condition we
will return such products to you. If you reject such items returned
to you, pcPOOLS reserves the right to liquidate the inventory
and withhold credit. All costs related to return shipping must be
paid by the customer.
When we receive and inspect your returned product, we will refund
the amount of the product less a 20% restocking fee.
Remember, it is your responsibility to repack the product
completely and properly, arrange for its return to the appropriate
location. We encourage you to insure your shipment so that in the
event of loss or damage, you will be covered.
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- What is the delivery time of my pool supplies?
Please see the map below to check estimated delivery time.
At pcPOOLS.com we understand that you want your products as soon as physically
possible, and we are dedicated to do all we can to see that your needs are met.
All over sized items shipped by truck line (above ground pools, in ground pools, pool heaters, pool slides, etc.) MUST be ordered before 11:30a.m. Central Monday thru Friday (except all major Holidays) in order to ship the SAME DAY.
All other in stock orders are shipped out SAME DAY if ordered before 2 p.m. Central, Monday thru Friday (except all major Holidays). We charge $8.95 for handling.
Standard Shipping
pcPOOLS offers FREE shipping on most orders in the 48 contiguous states, except
for a handling charge. Please check map for approximate delivery time. However, certain large or bulky items (such as swimming pools,
pool liners, pool steps & ladders, filter systems, pool heaters, pool slides & diving boards,
solar pool covers & solar reels, safety pool covers, etc.) may have an oversize shipping charge added
to your purchase. The additional charge will vary depending on the size and weight of
the items. The oversized shipping charge will be clearly indicated on the shopping cart
page in the "shipping" box upon checkout.
Express Delivery
We can express deliver your purchases if you choose. If you place an order by 2:00
PM EST Monday-Friday it can be delivered for Next Day Service. Please call us at
1-877-pcPOOLS or 1-877-727-6657 for a Next Day Freight Quote. You will receive an
email to confirm your order and you will receive an email notification when the order
is shipped. We will provide you with a tracking number upon email request.
Oversize Item Delivery
Oversize item Delivery will be by LTL (Truck line) for a flat rate that will be
denoted on the shopping cart page at check-out. Delivery is usually 7-10 business days, for in stock items. Set-up & assembly are not offered.
Oversized items are not available for ground shipment outside the 48 contiguous states.
Additional charges will apply for oversized items shipped to Alaska, Hawaii, and Puerto Rico.
Recommended Shipping Address
pcPOOLS recommends shipping to a location where someone will be available
to receive the delivery. pcPOOLS cannot be responsible for packages delivered to unattended addresses.
- Please note:
-
- This map is for approximate delivery through common carrier
ie. UPS and Fedex. Does not include any shipments by a truck-line
service.
A business day does not include Saturdays, Sundays, or holidays.
Example: You ship a package on Monday that takes 2 business days
to arrive. You do not count the day you ship as a business day,
so your package would arrive on Wednesday, the second business
day after the ship date.
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- How many Air Pillows should I get for my winter pool cover?
See Chart Below
| 4' x 4' Air Pillow | Item# NW150 |
|---|
| Pool Size | # of Pillows | cost per | total |
|---|
| 12' Round - 18' Round | 1 | $9.99 | $9.99 |
| 21' Round - 24' Round | 4 | $9.99 | $39.96 |
| 27' Round - 30' Round | 6 | $9.99 | $59.94 |
| 33' Round + | 8 | $9.99 | $79.94 |
| 10'x15' Oval - 12'x18' Oval | 1 | $9.99 | $9.99 |
| 12'x24' Oval - 15'x24' | 4 | $9.99 | $39.99 |
| 15'x27' Oval - 15'x30' Oval | 6 | $9.99 | $59.94 |
| 16'x32' Oval - 18'x34' Oval | 8 | $9.99 | $79.92 |
| 18'x36' Oval - 21'x42' Oval | 10 | $9.99 | $99.90 |
| 4' x 8' Air Pillows | Item# NW151 |
|---|
| Pool Size | # of Pillows | cost per | total |
|---|
| 12' Round - 18' Round | 1 | $14.99 | $14.99 |
| 21' Round - 24' Round | 2 | $14.99 | $29.98 |
| 27' Round - 30' Round | 3 | $14.99 | $44.97 |
| 33' Round + | 4 | $14.99 | $59.96 |
| 10'x15' Oval - 12'x18' Oval | 1 | $14.99 | $14.99 |
| 12'x24' Oval - 15'x24' | 2 | $14.99 | $29.98 |
| 15'x27' Oval - 15'x30' Oval | 3 | $14.99 | $44.97 |
| 16'x32' Oval - 18'x34' Oval | 4 | $14.99 | $59.96 |
| 18'x36' Oval - 21'x42' Oval | 5 | $14.99 | $74.95 |
| 4' x 15' Air Pillows | Item# NW152 |
|---|
| Pool Size | # of Pillows | cost per | total |
|---|
| 12' Round - 21' Round | 1 | $24.99 | $24.99 |
| 24' Round - 27' Round | 2 | $24.99 | $49.98 |
| 30' Round - 33' Round | 3 | $24.99 | $74.97 |
| 10'x15' Oval - 12'x24' Oval | 1 | $24.99 | $24.99 |
| 15'x24' Oval - 15'x27' | 2 | $24.99 | $49.98 |
| 15'x30' Oval - 18'x34' Oval | 3 | $24.99 | $74.97 |
| 18'x36' Oval - 21'x42' Oval | 4 | $24.99 | $99.96 |
[Back to the top]
- What is a unibead pool liner?
A unibead pool liner is a 2 in 1 lpool iner. Gives customer option to use the pool liner as a beaded pool liner which requires a bead reciever
or as a J-Hook pool liner which just hooks onto wall of pool.
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- Why do I have grass growing through the bottom of the pool liner and is this covered under
warranty?
This is not covered under warranty . The earth underneath the pool liner was not properly taken care of before intallation,
thus causing sharp blades of grass to grow beneath the pool liner surface and poke through. Weed killer can be used but
must be checked to make sure that it will not affect the pool liner in any way. To prevent pool liner damage from grass blades in the
first place use Gorilla bottom
floor padding.
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- How can I find a leak in my pool liner?
Take some food coloring and go to where you think there might be a leak, if so the food coloring will be
drawn to it. Use EZ Patch 28 kit.
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- How many pieces of coping strips do I need to attach my pool liner?
Multiply pool size by 3.14, round it up and divide by 2, this equals number of pieces of
coping.
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- How much of a cove should I have for my above ground pool?
There should be a 4-5 inch cove.
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- What is the wall depth of a beaded/unibead pool liner?
48" pool liner measures 43 1/2" and a 52" pool liner measures 46 1/2".
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- What is the lowest temperature to install a pool liner?
65 degrees for a beaded pool liner and 60 degrees for an overlap pool liner.
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- Why doesn't my liner fit?
To determine why your liner is too small or doesn't fit properly, review
the following:
- It is too cold. Vinyl will shrink and stiffen
when the temperature is below 65 degrees. The sun
will soften the vinyl making it easier to pack folds
and wrinkles.
- Your pool is out of round.
- There should be two inches of sand or Styrofoam
under the pool liner with an eight inch cove along
the inside of the pool wall. Do not use coarse sand.
- The pool may not be level.
- The liner may have been installed unevenly. Verify
that the bottom seam of the liner is centered in the
pool. The liner may be pulled to one side.
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- What is the measurement on an overlap pool liner?
An overlap measures 54" and is used both for 48" and 52" wall.
[Back to the top]
- What is the actual size of my pool cover?
Winter pool covers for round/oval above ground pools have 4ft extra fabric.
Winter pool covers for rectangular in ground pools have 5ft extra fabric.
Safety pool covers will have 2ft extra fabric.
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- When should I cut in the skimmer and return when I replace my pool liner?
The skimmer and return should be cut in when the pool is
1/3 to 1/2 of the way full of water. This will allow the pool liner to stretch into place
before any cuts are made in it. If this step is done prematurely it could cause the pool
liner to tear, or wrinkles to form.
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- Can I partially bury my above ground pool in the ground?
The swimming pools that we sell are designed as above ground swimming pools.
They are not intended to be sunk in the ground. Because of this, we do not recommend
that you sink your above ground pool into the ground. If you choose to go ahead and
do this anyway please be aware that you may encounter some problems down the road.
For example, the corrosion process will be accelerated, and the backfill may cause
the walls to cave in if the water level is ever reduced. You should also check all
safety and local codes before sinking an above ground pool as it may not meet the
standards once this is done.
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- Can I put rocks around the outside of my above ground pool?
Just as we recommend with the pool base, decorative rocks are okay to place around
your pool as long as you do not use any substance with high alkaline or acid content
as it will corrode the metal parts of your pool. Products such as wood chips are
also potentially harmful to your above ground pool wall because they retain moisture. If the metal
parts are constantly wet, then they will corrode faster. To prevent this from happening
use a materiel that allows the moisture to drain through at a normal pace.
[Back to the top]
- How many gallons of water does my pool hold?
The following is a list of approximate gallons for our common pool sizes. All numbers are for flat bottom pools.
| Size of pool: | 48" tall # of Gallons | 52" tall # of Gallons: |
|---|
| 8' | 1,700 | 2,000 |
| 12' | 3,500 | 3,800 |
| 15' | 5,300 | 5,700 |
| 18' | 7,600 | 8,200 |
| 20' | 9,400 | 10,000 |
| 24' | 13,600 | 14,600 |
| 28' | 18,500 | 20,000 |
| 33' | 25,700 | N/A |
| 11' x 18.5' | 6,100 | 6,600 |
| 12' x 24' | 8,500 | 9,200 |
| 15' x 25' | 10,200 | 11,000 |
| 15' x 30' | 13,700 | 14,800 |
| 18' x 33' | 17,500 | 18,900 |
| 18' x 38' | 20,500 | 22,100 |
[Back to the top]
- How much water does my swimming pool hold?
Square or Rectangle
| Length X width X average depth X 7.5 = Volume (in gallons) |
| 7.5 represent the amount of gallons in 1 cubic foot |
| Tip- 1 inch = 0.0833 foot. |
| 30ft, 9in = 30ft + (9in X 0.0833) |
| = 30+0.75 |
| = 30.75 |
| Example |
| 30.75ft X 15ft X 6ft X 7.5=20756.25 gal |
Circular
| 3.14 X radius squared X average depth X 7.5 = Volume (in gallons) |
| Example |
| 3.14 X 182.5ft X 3ft X 7.5=12893.625 gal |
Ovals and irregular shapes
| To calculate the amount of gallons for irregular shapes split the pool up into regular shapes. For example an oval pool is made up of 1 rectangle and 2 1/2s of a circle. Use the formula to get the gallons for each part and add them together to get the total gallons. |
[Back to the top]
- What side do I put my solar cover? Bubble side up or down?
Bubble side down.
[Back to the top]
- Why heat my pool?
Your pool represents a significant financial investment. Heating your pool enables you and your family to enjoy your investment more than just a few months a year.
Heating your pool enables you to comfortably enjoy your pool - earlier in the spring, evenings after work, and later into the fall. A warmer pool means more time for family fun,
more opportunities for healthy exercise, and a better gathering place for family and friends.
[Back to the top]
- Is there enough sun where I live to run a solar pool heater?
Studies show that there is enough solar energy in all parts of the United States and into Canada
for you to enjoy a longer swim season with a solar pool heater.
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- How does a solar pool heater work?
Cold water is pumped from your pool through our patented solar tube design where it is warmed by heat collected from the sun.
This is very much like the water that sits in a garden hose and is warmed by the sun. The warm water is then pumped back into your
pool giving you luxuriously warm water and plenty of extended swim time.
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- What size of pump do I need for a solar pool heater? and how far away can I place my panels?
A 1 horse power pump works well but a 1.5 - 2.5 horse power pump works better. With a 1 horse power
pump you can have the panels up to 30 feet away, any more than that you should go with a larger pump.
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- Is a solar pool heater better than a gas heater?
We think so. A solar pool heater can be less expensive up front than a gas heater, depending on the size of your pool. Once a solar pool heater is installed, your heat
is FREE from the sun. With a gas heater you need to pay the gas company depending on how much you use the heater (your pool store can give you estimates for your
area). In the spring and fall when you really need heat, you use the pool heater more, so it costs you more - but solar energy is still free. Also, solar is non-polluting,
and it can cool your pool during hot months, something no gas heater can do.
[Back to the top]
- How do I compare a gas heater to a solar pool heater?
First check the operating costs. Will you really be willing to pay the gas bill, or will you shut off
the pool heater when you need it most? Second, ask about annual maintenance costs. Solar has none. Also,
determine the life of the system. Solar pool heating systems can last 15-20 years. Lastly, what are you
really trying to accomplish with a pool heater? If you want your pool to be a comfortable swimming
temperature all season long, then choose solar.
[Back to the top]
- Why is solar energy superior for heating your pool?
Provides the lowest annual operational costs (energy is provided free from the sun)
Provides the lowest maintenance costs (minimal if any)
It is the cleanest, safest and quietest source of energy
solar systems have the longest lifespan (no moving parts, no corrosion) - almost always outlasting their warranties.
A solar pool heating system pays for itself within 2 to 4 years
[Back to the top]
- Can I install my Above ground pool?
Yes you can! Our above ground pools are designed to assemble quickly and easily by do-it-yourselfers.
An installation DVD and or a detailed installation manual is included with each above ground pool.
Watch a video of an Above Ground ROUND pool installation - Click Here
Watch a video of an Above Ground OVAL pool installation - Click Here
[Back to the top]
- About how much sand do I need to install an above ground pool?
SIFTED EARTH OR SAND NEEDED
PER EACH SIZE POOL AS FOLLOWS: |
| 12' Diameter Pool | 18 cubic feet |
| 15' Diameter Pool | 29 cubic feet |
| 18' Diameter Pool | 42 cubic feet |
| 21' Diameter Pool | 57 cubic feet |
| 24' Diameter Pool | 74 cubic feet |
| 27' Diameter Pool | 94 cubic feet |
| 30' Diameter Pool | 116 cubic feet |
| 33' Diameter Pool | 140 cubic feet |
| 12' x 16' | 26 cubic feet |
| 12' x 20' | 34 cubic feet |
| 12' x 24' | 42 cubic feet |
| 15' x 25' | 54 cubic feet |
| 15' x 30' | 66 cubic feet |
| 18' x 33' | 87 cubic feet |
| 21' x 41' | 127 cubic feet |
These are estimated quanities, your pool may need more
or less depending on your manufacturers instructions |
[Back to the top]
- Can I put an above-ground pool anywhere?
The placement of an above ground pool should be on a surface that is firm and
level to within 1 inch. It must also be designed to hold the weight of
the water, so a deck is not advisable. It is also not recommended to put
the pool on asphalt or concrete, the petroleum in the asphalt will eat
through the pool liner and the concrete will cause friction and tears.
[Back to the top]
- Can I move my above ground pool to a new home?
It does take a significant amount of time to dismantle and move an above ground pool.
Usually when you drain and remove the vinyl liner it will probably need to be replaced
because of the stress and shrinkage on the pool liner.
[Back to the top]
- How much does it cost to operate my pool pump?
Volts x Amps = Watts
If your motor nameplate says at 15 amps hen supplied with 110 volt service, and 7 amps when supplied with 220 volt services.
Example
You are running 220 volt service - 220 volts X 7 amps = 1540 watts.
If you pay 15 cents per kilowatt hour (1000 watts of energy each hour)
1540 watts divided by 1000 you get 1.54 multiply that by your rate (15 cents) equals 23 cents per hour of use.
If you run your pump 12 hours per day -
23 cents X 12 hours = $2.76/day. Over a month 30 days X $2.76 = $82.80/month
[Back to the top]
- How often should I backwash?
The schedule for backwashing of the filter is a factor of how much the pool is
used and how dirty it gets in normal service. Unless your pool gets very dirty, you
won't need to backwash it. Sand filters can be backwashed once a month and torn
down twice a year.
[Back to the top]
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